I’m writing to highlight a significant issue I’ve encountered in the HubSpot iOS mobile application that I believe needs urgent attention.
In the “Account” section of the app, there’s a messageHubSpot iOS App: Urgent Fix Needed for Account Switching Discrepancy that states, “You can switch anytime your accounts in settings.” However, when you actually go into the app’s settings, there is no option or button whatsoever to switch between accounts.
This means that to use a different HubSpot account, I have to completely log out of the current one and then log back in with the other account’s credentials. This is incredibly inefficient and time-consuming, especially for users who manage multiple HubSpot portals.
For an application from a company as prominent as HubSpot, this feels like a major oversight. The current message gives false information, and the lack of a direct account switching feature severely impacts usability.
I’ve even captured a short video demonstrating this issue for clarity. I truly hope the HubSpot product team can prioritize a fix for this in an upcoming update. It would dramatically improve the experience for many of us.
Has anyone else noticed this or found a workaround? Let’s discuss!
Hey, @berkayala. Thanks for your patience and for the clear report. I understand the frustration—having to log out and back in completely defeats the purpose of quick account switching. I’ll log this with our team.
To help them investigate efficiently, please provide your iOS device model, iOS version, and the HubSpot app version number.
Also, due to security policies, we can’t download external files. Could you embed your video as a GIF in your next reply?
Please know that your report will be reviewed for a future app update. While we can’t provide a direct follow-up on this thread, we appreciate you taking the time to bring this to our attention.
Hi @NS00,
Thank you for posting to the Community!
Can you please try the following steps:
Go to the Hubspot Mobile App and click on the 3 horizontal lines > then click on your Account name > then click on where it says ‘Account’ again.
This will display all the accounts associated with your email address that you are logged in with.
If you are not seeing that option, can you please provide a screenshot or screen recording of what you are seeing?
Can you also ensure that the Hubspot mobile app is up-to-date by following these steps?
Cassie, Community Manager
“This will display all the accounts associated with your email address that you are logged in with.”
From your explanation, I now understand that my initial assumption about this feature was incorrect. I had expected it to allow switching between different email addresses, each tied to separate HubSpot accounts.
However, as you’ve explained, the account switching function is limited to switching between different HubSpot accounts that are associated with the same email address.
