# Hubspot \<-\> Intercom integrations

**URL:** <https://community.hubspot.com/t/hubspot-intercom-integrations/72570>\
**Category:** APIs & Integrations\
**Created:** [January 10, 2023, 4:43pm UTC](https://community.hubspot.com/t/hubspot-intercom-integrations/72570 "2023-01-10T16:43:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KfirBraunstein](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kfirbraunstein/32/196672_2.png) [@KfirBraunstein](https://community.hubspot.com/u/KfirBraunstein)\
**Post date:** [January 10, 2023, 4:43pm UTC](https://community.hubspot.com/t/hubspot-intercom-integrations/72570/1 "2023-01-10T16:43:21Z")

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Hi all,

Today we are using the following “Intercom - Hubspot” integration:

> **[HubSpot Marketplace](https://app.hubspot.com/marketplace/8109507/apps/marketing/live-chat/intercom)**

I was wondering if we enable the Data-sync integration by Hubspot how it will affect on the other one and the already collected data on the intercom.

In addition, we don’t see Contact details transferred from Hubspot to intercom users with the exiting integration. Should we add the Data-sync or any idea why doesn’t the data is transferred?

Thanks

Kfir

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 11, 2023, 7:30pm UTC](https://community.hubspot.com/t/hubspot-intercom-integrations/72570/2 "2023-01-11T19:30:16Z")

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Hi, @KfirBraunstein 👋 Thanks for reaching out! Let’s take a look.

For Q1, the documentation doesn’t give a warning about having both the integration and the data sync enabled simultaneously. And I’m going to see if I can get some clarification for us. As I’d rather not guess.

For Q2, you’ll need to check with the [Intercom team for support](https://ecosystem.hubspot.com/marketplace/apps/marketing/live-chat/intercom) on what is expected vs experienced in regard to syncing from HubSpot \> Intercom. This is because the integration is built and supported by the Intercom team. Looking at the shared data section of it’s listing page, we can hover over the chart to get specific details:

The Intercom Data Sync feature offers much more flexility in what is available for two-way sync. You can see the full details here — [Shared Data.](https://ecosystem.hubspot.com/marketplace/apps/marketing/live-chat/intercom-data-sync#:~:text=your%20default%20ones.-,Shared%20data,-DATA%20SYNC%20BY)

Best,

Jaycee

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**Author:** ![KfirBraunstein](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kfirbraunstein/32/196672_2.png) [@KfirBraunstein](https://community.hubspot.com/u/KfirBraunstein)\
**Post date:** [January 12, 2023, 8:56am UTC](https://community.hubspot.com/t/hubspot-intercom-integrations/72570/3 "2023-01-12T08:56:01Z")

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Hi [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) ,  
Thank you very much for the detailed answer.

Looking forward to your findings regarding the first question 🙏