# Hubspot- Freshdesk Sync

**URL:** <https://community.hubspot.com/t/hubspot-freshdesk-sync/37840>\
**Category:** APIs & Integrations\
**Tags:** free\
**Created:** [May 24, 2021, 11:43pm UTC](https://community.hubspot.com/t/hubspot-freshdesk-sync/37840 "2021-05-24T23:43:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RDale](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rdale/32/75413_2.png) [@RDale](https://community.hubspot.com/u/RDale)\
**Post date:** [May 24, 2021, 11:43pm UTC](https://community.hubspot.com/t/hubspot-freshdesk-sync/37840/1 "2021-05-24T23:43:42Z")

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HI..I have set up the Hubspot Sync with Freshdesk, but not yet enabled it (turned it on), beacuse I can not see the field we want from Freshdesk for existing contacts in hubspot, which is the Ticket details. That s all we want to sync.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 25, 2021, 4:15am UTC](https://community.hubspot.com/t/hubspot-freshdesk-sync/37840/2 "2021-05-25T04:15:50Z")

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Hi @RDale,

Are you referring to the [Freshdesk Data Sync](https://ecosystem.hubspot.com/marketplace/apps/customer-service/help-desk/freshdesk-data-sync) or the [Freshdesk integration](https://ecosystem.hubspot.com/de/marketplace/apps/sales/crm/freshdesk-hubspot-integration-185979)?

Freshdesk Data Sync only syncs the **contacts** object, not the ticket object. The Freshdesk integration doesn’t include ticket information either, unfortunately:

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/8/f80889fbbef7ef663bc2e86c1bcfcbfde487dd0d.png)

Best regards!