Hello,
I have been using forms for a while now and I recently created a new one on our website for users to register to a Webinar.
Our main office is based in China but the website is hosted in Brussels, Belgium.
Any idea on how to fix this issue?
Kindly,
Stéphane
Hello @StephaneBadel, thank you for posting in our Community!
Do you know how long is takes to load? What browser are you currently using? Is the form hosted outside HubSpot or on a HubSpot page? Have you tried in an incognito window? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
Hello,
To answer your questions:
The form only loads using a VPN (our office including myself are located in China). Even then it takes a few seconds to load.
If without a VPN, using the office wifi, it doesnt load at all, same for when using 4G /5G Chinese network.
This is really problematic cause many people in Chine reported us this issue when trying to register for our webinar.
I tried many browers (Safari, Opera, Chrome, Firefox), same issue.
It is our own website page, not a hubspot designed landing page.
Kindly,
Stéphane
Other steps for you to try:
My problem is solved by this method, and i hope your peoblem will be solved also.
Best regards @jhon
