# Hubspot files - Cache issue while adding-moving-adding files or folders

**URL:** <https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602>\
**Category:** Tips, Tricks & Best Practices\
**Created:** [February 6, 2020, 11:00am UTC](https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602 "2020-02-06T11:00:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![albertsg](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/albertsg/32/99473_2.png) [@albertsg](https://community.hubspot.com/u/albertsg)\
**Post date:** [February 6, 2020, 11:00am UTC](https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602/1 "2020-02-06T11:00:42Z")

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Hi guys,

Just found a weird behaviour which is probably related to cache, but I wanted to share it here to see if someone else has the same issue. If you create a folder/file in a specific location in Hubspot files, then you move it somewhere else and you create again the same folder/file in the same location as the previous one, Hubspot will tell you the folder/file already exists in this location even if I moved the previous one to another place and will block you from creating/adding it. This could be quite annoying. Did someone experience the same? Someone from Hubspot could confirm if this is a known issue?

![Screenshot 2020-02-06 at 12.00.02.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/193709e675a698c52c53688f8221547a4d575caa.png)

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**Author:** ![cclaffey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cclaffey/32/44503_2.png) [@cclaffey](https://community.hubspot.com/u/cclaffey)\
**Post date:** [February 13, 2020, 10:08pm UTC](https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602/2 "2020-02-13T22:08:46Z")

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Hi @albertsg,  
If you have a file in a location, and move the file to a new location, you should then be able to upload a new file to the recently vacated/available location.  
So if you have a file named ‘file-1’ in a folder ‘Big Folder’, then move ‘file-1’ to the root folder/home, you should then be able to upload a new file with the name ‘file-1’ to the ‘Big Folder’.  
If you are experiencing issues when attempting to do this, I would recommend reaching out to [HubSpot technical support](https://help.hubspot.com/).

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**Author:** ![albertsg](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/albertsg/32/99473_2.png) [@albertsg](https://community.hubspot.com/u/albertsg)\
**Post date:** [February 14, 2020, 12:21pm UTC](https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602/3 "2020-02-14T12:21:10Z")

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Thanks @cclaffey!

I tried to reproduce the error and I wasn’t able, but I’m sure of what I saw. Anyway, it was a one time error so I guess it was cache related. If I experience it again I will contact support.

Thank for the answer, hope you have a nice day.

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**Author:** ![MellisaPet](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@MellisaPet](https://community.hubspot.com/u/MellisaPet)\
**Post date:** [February 8, 2026, 5:40pm UTC](https://community.hubspot.com/t/hubspot-files-cache-issue-while-adding-moving-adding-files-or-folders/18602/4 "2026-02-08T17:40:34Z")

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Yes, this sounds like a caching or indexin g issue in HubSpot Files. A few users have reported similar behavior where moved folders/files still appear as “existing” for a while. If it doesn’t resolve after some time or a refresh.

[

,

]([https://bryanexhaust.com/](https://bryanexhaust.com/))

I’d recommend contacting [HubSpot Support](https://help.hubspot.com/)

directly so they can check if it’s a known issue on their end and help clear it properly.