# Hubspot email tracking

**URL:** <https://community.hubspot.com/t/hubspot-email-tracking/164496>\
**Category:** Outlook Sales Extension\
**Tags:** sales-email\
**Created:** [November 10, 2026, 9:41am UTC](https://community.hubspot.com/t/hubspot-email-tracking/164496 "2026-11-10T09:41:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![vinayakhnr6](https://avatars.discourse-cdn.com/v4/letter/v/bbce88/32.png) [@vinayakhnr6](https://community.hubspot.com/u/vinayakhnr6)\
**Post date:** [November 10, 2026, 9:41am UTC](https://community.hubspot.com/t/hubspot-email-tracking/164496/1 "2026-11-10T09:41:08Z")

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Hi,

I have connected my Outlook account to my personal inbox in HubSpot. As a result, I can send 1:1 emails to contacts directly from the HubSpot UI as well as from my Outlook mailbox. Emails sent from both platforms are logged in the contact’s HubSpot activity timeline.

Can we differentiate between emails sent directly from the HubSpot UI and those sent from the Outlook mailbox? Also, how are incoming emails received from contacts logged in the HubSpot activity timeline?

Thanks

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 10, 2026, 9:49am UTC](https://community.hubspot.com/t/hubspot-email-tracking/164496/2 "2026-11-10T09:49:41Z")

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Hi @vinayakhnr6,

> Can we differentiate between emails sent directly from the HubSpot UI and those sent from the Outlook mailbox?

Yes, navigate to Menu \> CRM \> Contacts, then use the dropdown in the top left and change it from Contacts to Emails:

 ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/0/60f6d5b55f1f4ed595ad936048dbe6bd61428d6b.png)

You can now add columns in this view for Record source - which tells you how this email entered the system.

> Also, how are incoming emails received from contacts logged in the HubSpot activity timeline?

Only after enabling the logging of incoming emails, see here: [Manage contact email logging rules](https://knowledge.hubspot.com/connected-email/manage-contact-email-logging-rules)

Best regards!

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<div class="post-metadata">

**Author:** ![vinayakhnr6](https://avatars.discourse-cdn.com/v4/letter/v/bbce88/32.png) [@vinayakhnr6](https://community.hubspot.com/u/vinayakhnr6)\
**Post date:** [November 10, 2026, 9:55am UTC](https://community.hubspot.com/t/hubspot-email-tracking/164496/3 "2026-11-10T09:55:52Z")

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Understood, but here it is showing email activity. By this data we can’t find out right wether this email is set and sent from hubspot UI or from Outlook?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 10, 2026, 10:00am UTC](https://community.hubspot.com/t/hubspot-email-tracking/164496/4 "2026-11-10T10:00:56Z")

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@vinayakhnr6 you have a full list of sources here: [HubSpot's change sources](https://knowledge.hubspot.com/properties/hubspots-change-sources)

An email sent from HubSpot should show as “CRM UI”. Unfortunately there are broad categories like “HubSpot processing” or “Email activity”, yes. If it’s ever unclear, the best way is to contact HubSpot support them and confirm the exact source of an email. In the HubSpot UI, this is as good as it gets, unfortunately.