# HubSpot didn't load properly

**URL:** <https://community.hubspot.com/t/hubspot-didnt-load-properly/106178>\
**Category:** Outlook Sales Extension\
**Tags:** crm\
**Created:** [April 30, 2024, 7:47pm UTC](https://community.hubspot.com/t/hubspot-didnt-load-properly/106178 "2024-04-30T19:47:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JPynenburg](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jpynenburg/32/202504_2.png) [@JPynenburg](https://community.hubspot.com/u/JPynenburg)\
**Post date:** [April 30, 2024, 7:47pm UTC](https://community.hubspot.com/t/hubspot-didnt-load-properly/106178/1 "2024-04-30T19:47:17Z")

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Hi

When setting up the outlook plug-in I get this error making it impossible for me to use the plug-in. I’ve tried uninstalling plug-in and same error.

Please advise

 ![JPynenburg_1-1714506369788.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/2/d20766825217dab8201c94f093b2e03acdeff739.png)

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**Author:** ![DSharma02](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dsharma02/32/89701_2.png) [@DSharma02](https://community.hubspot.com/u/DSharma02)\
**Post date:** [May 1, 2024, 6:17am UTC](https://community.hubspot.com/t/hubspot-didnt-load-properly/106178/2 "2024-05-01T06:17:08Z")

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Hi @JPynenburg , Sometimes, clearing your browser’s cache and cookies can resolve unexpected errors related to plug-ins.

Since uninstalling and reinstalling the plug-in did not resolve the issue, resdtart the system after uninstalling the plugin to ensure all processes are refreshed and the install the latest version of the HubSpot plug-in. Also ensure that your firewall or security software is not blocking the HubSpot plug-in.  
Hope this helps!  
Thanks