Hello, I’ve tried previously posted solutions to this issue with no success.
Situation: 2 Hubspot accounts, I am trying to sync email with the second account I connected, not the first (which was working fine). When I switch connected Hubspot account to the new one, I receive the “HS didn’t load…” message.
I have uninstalled and reinstalled, resynced, cleared browser cache, closed and reopened Outlook.
Please let me know if there are other potential solutins out there, thanks!
Hi @JHansbrough,
Thanks for reaching out, and for explaining the steps you’ve taken so far 
I would suggest trying the following troubleshooting steps:
1) Disable Outlook extensions and ad blockers
2) Ensure that Outlook is up to date
3) Try out these steps in this help article
If this error message continues to appear after taking the above steps, I would recommend continuing to work with the Technical Support team on your open ticket regarding this error message. They have access to internal tools to help pinpoint the issue.
Best,
Kristen