# Hubspot defaulting to gmail

**URL:** <https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554>\
**Category:** Outlook Sales Extension\
**Tags:** starter\
**Created:** [February 15, 2022, 1:20pm UTC](https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554 "2022-02-15T13:20:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JGlodkowski](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JGlodkowski](https://community.hubspot.com/u/JGlodkowski)\
**Post date:** [February 15, 2022, 1:20pm UTC](https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554/1 "2022-02-15T13:20:05Z")

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Hey,

I’ve running outlook with the sales extension.  
I can create new contacts from my outlook, which appear in Hubspot.  
Also, when I track emails in outlook they appear under relevant contacts in HS.  
But…  
When I try and email a contact from within HS by clicking this link (see image below) it tries to open in gmail not outlook.

 ![JGlodkowski_0-1644930997591.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/6db87cb846ea75fabef356751a80260cdd63b5e5.jpeg)

(Note - “[test@test.com](mailto:test@test.com)” is just to illustrate - I’m using a verified email address IRL.)  
Strange thing is if I open the contact in HS and try and email it from there (ie below) it works fine.

Anyone have any ideas? As far as I can see all the other HS/Outlook integration is working fine.  
THanks in advance  
JG

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 15, 2022, 1:25pm UTC](https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554/2 "2022-02-15T13:25:28Z")

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Hi @JGlodkowski,

This setting is not managed by HubSpot but by your operating system. I’m not a Mac user but it looks like these would be the steps you’d have to follow: [Change the default web browser or email app on Mac - Apple Support](https://support.apple.com/en-us/HT201607)

Hope this helps!

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**Author:** ![JGlodkowski](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JGlodkowski](https://community.hubspot.com/u/JGlodkowski)\
**Post date:** [February 15, 2022, 2:08pm UTC](https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554/3 "2022-02-15T14:08:40Z")

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Ah – thanks – that works perfectly – sorry about that!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 15, 2022, 2:09pm UTC](https://community.hubspot.com/t/hubspot-defaulting-to-gmail/51554/4 "2022-02-15T14:09:42Z")

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No problem at all, @JGlodkowski, happy to help!