HubSpot Data Extraction Issue - CSV export is no longer working

Developer Support APIs & Integrations
,
1

We are experiencing an issue where our API dashboard, which was created in 2024 so that we could print specific activities, continues to update in real time and displays current records for items such as Activity, Notes, Email, Call Logs, and Meetings. The site is non-editable and only the aforementioned activities are visible.

However, when we attempt to export the full database as a CSV file, the export only contains data up to April 7, 2026. Any records created or updated after this date do not appear in the CSV export.

We have confirmed the following:

  • There have been no recent changes to our Private Apps or access tokens.
  • The access token has not been rotated or regenerated.
  • There have been no changes made to our dashboard backend or API configuration.
  • HubSpot’s AI assistant advised that there are no recent changes affecting the Private Apps or tokens.
  • HubBot recommended performing curl tests, but we require guidance on what specific API endpoints or tests should be run to diagnose the issue.

Could you please advise:

  1. Why the API dashboard continues to show current data while the CSV export is not updating?
  2. Whether there are any known limitations, sync delays, export filters, API indexing issues, or data retention constraints affecting CSV exports?
  3. What curl/API tests you recommend to confirm whether the issue is with data retrieval, permissions, or the export process?
  4. Whether there is any way to force a refresh or rebuild of the export data?

We would appreciate assistance in identifying the cause, as we need the CSV export to reflect the complete and current database.

3

Hi @TPhillip!

Thank you for posting to the Community! I’d like to tag in some of our Top Contributors to see if they have any tips on this one!

Hi @mangelet @Teun and @ChrisoKlepke do any of you all have any ideas on this for @TPhillip?

Thank you in advance!

Cassie, Community Manager

4

Hii @TPhillip I’d first verify whether the API is actually returning records created after April 7. If it is, then the issue is probably with the export rather than your Private App or token.

A couple of things I’d check:

  • Run a POST /crm/v3/objects/{object}/search for a record you know was created after April 7.
  • Make sure the CSV export isn’t based on a saved view or filtered by an Updated date property.
  • Compare the record count from the API with the export to see where the gap starts.

I’ve run into similar situations where HubSpot was the source of truth, but another system (in our case, LeadAngel) made it easier to compare API responses and confirm whether the issue was with data retrieval or the export itself.

If the API returns the newer records but the export doesn’t, I’d raise it with HubSpot support since that points to the export process rather than the integration.