I’m working for a client as a HubSpot partner. During testing of AI features in their sandbox I wanted to make sure I’m not making them pay for credits. Since the usage in production and sandbox are separate and I only have the option to set a max limit on HubSpot Credits in the production portal (also see attachment), I asked the AI Chat Help to clarify if setting it in production would imply it is activated in the sandbox as well. This is its response:
1. Credits and limits are set per account (portal), and a sandbox is its own account.
A standard sandbox is a separate HubSpot account that mimics your production setup but does not impact it: users, contacts, seats, etc. are independent between production and sandbox, even though tools and features match your subscription level.
So:
- The sandbox has its own HubSpot Credits usage.
- Your production portal has its own HubSpot Credits usage.
- The “maximum monthly credit limit” you set in production applies only to the production account’s usage.
Setting a max limit in production does not pause or cap credits in sandbox.
The “Set a maximum monthly credit limit” flow lives in Account & Billing > Usage & Limits > HubSpot Credits of a specific account. That limit controls how many credits that account can consume before credit-based features in that account pause.
Because the sandbox is a separate account, its credit usage and any pause behavior are driven by its own limit/usage, not by production’s.
So:
- Putting a maximum (for example, 500 credits) in production will not automatically pause or throttle your sandbox.
- If you can’t set a maximum monthly credit limit in the sandbox UI, then the sandbox simply doesn’t have that control exposed yet—its usage will just run against its own included credits.
Why you see “80 used” in sandbox but 0 used in production.
That’s expected if:
- You have been actively testing AI/credit-based features only in the sandbox.
- No one has triggered those features in the production portal yet this month.
Since usage is tracked per account, sandbox can show “80 / 10,000 used” while production still shows “0 used this month” because no qualifying actions have run in production.
Setting a max limit for HubSpot Credits in sandboxes is needed! I don’t think I need to mention its relevancy and impact.
