# \[HubSpot Connect\] - Intercom Integration

**URL:** <https://community.hubspot.com/t/hubspot-connect-intercom-integration/33429>\
**Category:** Releases and Updates\
**Created:** [July 17, 2018, 8:27pm UTC](https://community.hubspot.com/t/hubspot-connect-intercom-integration/33429 "2018-07-17T20:27:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Product-Updates](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/product-updates/32/75729_2.png) [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\
**Post date:** [July 17, 2018, 8:27pm UTC](https://community.hubspot.com/t/hubspot-connect-intercom-integration/33429/1 "2018-07-17T20:27:48Z")

</div>

**What does this integration partner do?**

[Intercom](https://www.intercom.com/) offers a suite of messaging-first products. This includes a web and in-app chat feature ([Messages](https://www.intercom.com/messages)), a shared team inbox ([Inbox](https://www.intercom.com/inbox)), and a knowledge base solution ([Articles](https://www.intercom.com/articles)).

**What does this integration enable?**  
The integration automatically sends all of the leads you generate with Intercom to HubSpot and logs Intercom conversations on the contact timeline of leads and customers.

![|600](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/c/8cc10dfb2fe27d30b8a91483eac89525dfc51085.gif)

**How might Marketing and Sales use this integration?**  
This integration creates a seamless bond between HubSpot and Intercom. Sales and marketing teams using HubSpot and Intercom can immediately benefit from a shared data including.

- The ability to send leads from Intercom to HubSpot, which means you never miss an opportunity to nurture a lead or close a deal with HubSpot workflows or targeted emails.
- View HubSpot data in your Intercom Inbox, so you have all the context you need when chatting with a lead.
- Log conversations with leads in HubSpot on the contact timeline, giving you a complete picture of every lead’s journey with your company.
- Use conversations as triggers in your HubSpot workflows, so all your communications with a lead are coordinated.
- Build lists and segments based on Intercom chat data.

![|600](https://www.hubspot.com/hubfs/%5B%20Connect%20Team%20%5D/Intercom%20Page%20Image%203.png?t=1531856661679)

**Who gets it:**  
The integration is free for HubSpot customers who also have a subscription to Intercom (users need at least Messages Essential or Inbox Essential)

- [Details on Intercom pricing and product here](https://www.intercom.com/?utm_medium=hubspot&utm_source=connect-listing)

**How-to integrate:**

- [Get started with the integration here.](https://docs.intercom.com/apps-in-intercom/apps/hubspot-app?utm_source=hubspot&utm_medium=connect-listing)

**Support** :  
This integration is built and supported by Intercom. Customers can reach out to them for support:

- [Access Intercom help center](https://docs.intercom.com/apps-in-intercom/apps/hubspot-app?utm_source=hubspot&utm_medium=connect-listing)

**Date Available to Customers:**  
Now Live

**Languages Support?**  
All languages supported by HubSpot

**Integration page:**

- [Intercom](https://www.hubspot.com/integrations/intercom)