Hubspot Chat Tool: Recording Conversions in Analytics/Adwords

Marketing & Content Hub Reporting & Analytics
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27

@derekcavaliero

I’ve used both snippets below to push a GA event whenever a conversation is started, but neither seem to work. Do you know what I’m doing wrong here?

//Option A
<script type="text/javascript">
 window.HubSpotConversations.on('conversationStarted', payload => { ga('send', 'event', 'Beacon', 'chat-started', 'Hubspot'); });
</script>

//Option B
<script type="text/javascript">
window.HubSpotConversations.on('conversationStarted', function(payload){ ga('send', 'event', 'Beacon', 'chat-started', 'Hubspot'); });
</script>