Hubspot Appointments not showing in Outlook Calendar

Apps Third-Party Apps
1

Hello Community,

I am new to Hubspot and are using the free version to evaluate the program.

I have set up an appointment in Hubspot and also connected to Outlook (Office365). However my appointment is not appearing in my calendar. Can anybody tell me what I am doing wrong?

Thanks in advance

Terry

2

Hi @JADEN1,

Welcome to the Community and to HubSpot!

Thanks for reaching out :slightly_smiling_face:

Have you connected your Outlook calendar with HubSpot’s Calendar Sync for Outlook yet?

I wanted to share a help article with you that explains how to do so :slightly_smiling_face:

I hope this helps!

Best,

Kristen

3

It seems that its only when customers make a meeting that it populates apparently. We would never have that scenario.

We need to show tasks and appointments that are in Hubspot to show in our Outlook Calendar

4

Hi @JADEN1,

It is possible to sync tasks to your Outlook calendar with Sales Hub Starter or Professional. You can read about this feature here :slightly_smiling_face:

As for the meeting issue you are running into, this may be due to your calendar sync not being connected yet. From our end, I can see that the calendar sync is not integrated to your account at this time.

I would recommend setting up the calendar sync again. After entering your login credentials, you’ll be redirected to HubSpot with a dialog box indicating that Outlook Calendar was installed. Once it’s installed, can you try to schedule a meeting on a contact record, please?

Thank you,

Kristen

5

I have tried reconnecting the calendar with one of the Hubspot team. However meetings are still not showing on Outlook calendar/s

6

Hi @JADEN1,

Can you please follow the steps in this knowledge base article and click on “Add to Office 365 Calendar” as described here please?

Thanks!

Best,

Kristen

7

Hi @kvlschaefer ,

I think I have tried almost everything (but I must be missing something!)

The recipient receives a meeting invite but nothing appears on my calendar/s.

8

Hello @kvlschaefer ,

Yes I have tried that. No luck.

Regards,

Terry

9

One of my users experienced the same issue today, and we were able to resolve it by following the steps below:

  • Disconnect and reconnect the calendar.
  • Once done, close Outlook and then reopen it. (Nothing showed yet at this stage.)
  • Restart the computer, log out of the Outlook account, and log back in. The meetings appeared after this.

Hope this helps!