HubSpot and Outlook connection

Smart CRM & Sales Hub Outlook Sales Extension
1

I’ve been trying to connect my Outlook to my Hubspot. I cant seem to get in. I am the Admin for my work Hubspot account

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Hey @ray.brown,

Welcome to the Community!!

Sorry to hear you’re running into this roadblock. If you’re working with the Outlook add-in, HubSpot generally recommends the Office 365 add-in for current Outlook experiences. In the meantime, these guides may help:

If that doesn’t help – since the setup steps can vary depending on which Outlook connection you’re trying to use:

  • Are you trying to connect your inbox/calendar in HubSpot, or install the HubSpot Sales add-in in Outlook?

  • Are you using new Outlook, classic Outlook, or Outlook on the web?

  • Is your email hosted on Microsoft 365 / Exchange Online?

Once we have this info, hopefully folks from the community can chime in here!

Sam, Community Manager

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Hi @ray.brown, A few common culprits worth checking first, make sure you’re using the HubSpot Sales Outlook add-in (not the older Outlook extension, which is being phased out), confirm the Outlook account you’re connecting matches your HubSpot login email exactly, and check if your IT team has any admin restrictions on third party add-ins in Outlook, since that can silently block the connection even for an admin account.

What error or message are you actually seeing when it fails, a specific error, a blank screen, or does the login just not go through at all? That’ll help narrow down where it’s breaking.