HubSpot Academy Social Media Marketing Certification will not load

Academy HubSpot Academy Support
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1

Hi HubSpot Academy team,

I’m trying to open the Social Media Marketing Certification, but I keep getting this error:

“There was a problem loading this page. Something’s gone wrong. Refresh the page or log in again. If this keeps happening, please contact support.”

I’ve already tried refreshing, logging out and back in, using Google Chrome, using a private/incognito window, and opening it from my phone, but the page still won’t load.

Could someone please help me access the certification?

3

Hey @jordynfarley8, welcome, we are delighted to have you here!

Thanks for reaching out and for sharing the troubleshooting steps you already took!

Could you please share the certification URL, and a screenshot of the error? We’ll investigate further and help with this.

In the meantime, if you’re connected to a VPN or proxy, please try disabling it and temporarily turning off browser extensions, as this helps sometimes.

Thanks so much,

Bérangère

5

Hi Bérangère,

Thanks for getting back to me!

I am uploading the screenshot in this reply, but it will not allow me to share it. Now it is saying I am not able to upload media photos. Here is the link, HubSpot Academy Though it is from my profile account, so I am not sure it will allow access.

6

Hi @jordynfarley8 and thanks so much for the link!

I’ve just sent you a DM (you cannot add screenshots yet since you are a new user), you should be able to send it there.

Thanks,

Bérangère

7

Hi @jordynfarley8, Just getting back to you on this :blush:

We were experiencing an issue, but the team has now fixed it! Could you please try again and let me know how it goes?

Thanks, and please feel free to reach out if you have any questions!

Bérangère