HubSpot Academy completed course not showing in "My Learning"

Academy HubSpot Academy Support
1

Hello, HubSpot Academy team,

I completed the Delivering Exceptional Customer Support course. When I open the course page, it is clearly marked as Completed, including a message indicating that I have finished the content.

However, when I access My Learning, I see the following message:

“Nothing in progress or completed. It looks like there’s nothing here yet.”

I have already tried:

  • logging out and back in;
  • checking for active filters;
  • accessing it in an incognito tab;
  • testing a different browser;
  • clearing cache/cookies.

Despite this, the completed course does not appear in My Learning.

I would also like to express my dissatisfaction with the lack of a direct support channel for this type of issue. The completed course is specifically about delivering exceptional customer support, yet the current experience forces users to seek help in a community forum without a clear path to direct assistance.

Please investigate this inconsistency and advise on how to correct the course status in my learning area.

Thank you.

3

Hi @Marcelo_Silva and welcome to the HubSpot Community!

Thanks for sharing the details and the troubleshooting steps you’ve already tried.

Since the course shows as completed on the course page but isn’t appearing under My Learning, let me check on this with the team. Internally, it does appear as completed also.

Could you please share a screenshot of what you are seeing under “My learning” so that we can investigate?

I also appreciate you sharing your feedback about the support experience and the difficulty finding the board for help with Academy-related issues. I’ll make sure that feedback is heard.

For future Academy questions, the board “HubSpot Academy Support” is the one where you can get help for this.

I’ll get back to you as soon as I hear from the Team, thanks for your patience.

Bérangère

5

Experiencing a similar issue! Progress is not even recognized under My Learning despite me spending hours finishing every lesson and passing the accompanying exams in addition to passing the practice exercise. I have screenshots of the emails from Hubspot congratulating me on the lesson/practice exercise and everything. Hope your issue was resolved smoothly. This is a wild issue for a site that provides such technical service to have issues with something as simple as saving progress.

6

same! who can we contact?

7

no idea. posting here was the Hubspot bot’s only solution for me…

8

same smh, i need this for my course for extra credit

9

screenshot this convo! I screenshotted the emails of completion from Hubspot that they sent every time I passed a lesson quiz and passed the practice exercise as evidence. Might work for you too :woman_shrugging:

10

it says
An error occurred: Sorry, you can’t embed media items in a post.

11

Hey @castlemily and @sscott71,

Thanks for flagging this. We’ve seen several reports of Academy certifications not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!

Sam, Community Manager

14

Hey all! @sscott71 @castlemily

Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?

Thanks you!

Sam, Community Manager

15

I have received through my email thank you for your help on this matter.

16

thank you, I received my certification through my email .

17

Hi Sam,

Thank you for your feedback.
However, unfortunately, it still doesn’t show as completed in my course under my “My Learning” tab.
I still need your help.
Best regards,

Marcelo