I recently completed the Digital Marketing Certification, but my certificate is displaying without my name.
My correct name is Fatemeh Ravangard.
I tried to update my name in my HubSpot profile, but I’m unable to save the changes. The Profile & Preferences page does not fully load on my mobile browser — part of the page appears cut off, and after the “General working hours” section, the rest of the page appears blank. I also tried using a different browser and enabling Desktop Site, but the issue persists.
I have waited more than 24 hours and my certificate still does not display my name.
Could you please help me update my profile name and ensure that my Digital Marketing Certification certificate displays Fatemeh Ravangard?
Hi @FHR1559 and welcome, it’s a pleasure to have you here!
Thanks for reaching out to the HubSpot Community and well done on trying the steps to update your name first, it’s great to see.
Since you’ve already tried updating your profile and waited more than 24 hours, can you please try again from a desktop browser or an incognito/private window and confirm that your profile shows Fatemeh as the first name and Ravangard as the last name, click Save twice, and then log out and back in to the same HubSpot account you use for Academy.
If the Profile & Preferences page still appears blank or the certificate continues to display without your name, please reply with a screenshot of the issue, the browser and device you’re using, and confirmation of the email address associated with your Academy account and we’ll investigate this further.