HubSpot Academy certificate shows boxes instead of my name - needs regeneration

Academy HubSpot Academy Support
1

Hi HubSpot team,

I completed Inbound Marketing Certification on Sep 20, 2026 (Code: 850bf131180a4ef681b9407fbcd11420).

My certificate shows □□□□ because my old profile name was in Arabic. I have updated my profile to “Maysa Mohammed Al-Sharif”.

Could you please regenerate my certificate so my English name appears?

Thank you!
Maysa

3

Hey @Maysa and welcome! It’s a pleasure to have you here! :orange_heart:

Thanks for reaching out to the HubSpot Community!

When checking internally, I still see the name in Arabic on my side.

Could you please try and check all the options on this topic " How do I fix name or email issues on HubSpot Academy certificates? ". And please let me know if after trying these steps it still doesn’t work, I’ll take a look at it.

Thanks so much and I look forward to hearing from you!

Bérangère

4

Hi Beranger! Thanks, I fixed it. My profile now shows “Maysa Mohammed Al-Sharif” in English. Could you please regenerate my certificate? Thank you!

5

Hey @Maysa, great to hear that your profile is now updated! :raising_hands:

Could you please try to log out and back in, then open HubSpot Academy → My learning → Completed → View certification.

Also can you try in an incognito window to see if it updates?

If this doesn’t work, I’ll check internally for you.

Thanks so much!

Bérangère

6

Hi Beranger, I tried logging out and back in and also checked in incognito mode, but it still shows the old name with squares □□□□.

Could you please refresh/regenerate my certificate from your side? My HubSpot profile and Academy profile are now correctly showing my full English name:

Maysa Mohammed Al-Sharif

Thank you so much for your help!

في ‫ثلاثاء، ٢٢ سبتمبر، ٢٠٢٦ في ٤:١٥ م‬‏، كتب ‪Berangere via HubSpot Community <noreply-community@hubspot.com>‬‏:

8

Hi @Maysa and thanks for following up and trying in incognito!

In that case, let me check on this internally, I’ll share an update as soon as I hear from the Team.

Thanks for your patience!

Bérangère

9

Hey @Maysa, just want to close the loop here!

Great to hear that all is sorted out with your certification now!

Enjoy the weekend and don’t hesitate if you have additional questions!

Thanks,

Bérangère