# https works on all devices. http doesn't work on some mobile browsers and devices **URL:** \ **Category:** Blog, Website & Page Publishing\ **Created:** [February 29, 2024, 4:09pm UTC](https://community.hubspot.com/t/https-works-on-all-devices-http-doesnt-work-on-some-mobile-browsers-and-devices/101424 "2024-02-29T16:09:03Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![ralmtech](https://avatars.discourse-cdn.com/v4/letter/r/ad7895/32.png) [@ralmtech](https://community.hubspot.com/u/ralmtech)\ **Post date:** [February 29, 2024, 4:09pm UTC](https://community.hubspot.com/t/https-works-on-all-devices-http-doesnt-work-on-some-mobile-browsers-and-devices/101424/1 "2024-02-29T16:09:03Z")
Good day I have a bit of a weird problem that I am not sure I am understanding. ======================== Environment: ======================== Website built with HubSpot web builder (works) Custom domain bought via GoDaddy (nameserver is local hosting company) Domain mapped (from HubSpot) to local hosting company - cPanel / Shared hosting SSL Certificate installed and active ======================== What I am expecting: ======================== When a visitor types the url (or any variation of the domain - [example.com](http://example.com)) then the domain is redirected to secure connection [https://example.com](https://example.com) ======================== Here is what is happening (and not working): ======================== One all laptops (HP, Lenovo, MacBook, ASUS), their browsers (Opera, Firefox, Chrome, Edge, Safari) and on different networks (Fibre, 5G, Mobile Data etc) things work as expected The problem is on mobile devices and as follows: iPhone 6s on all networks - working - Firefox, Chrome, Safari - not working - Opera, Opera Mini, Opera Gaming iPhone 8 on all networks - working - Safari, Chrome - not working - Opera, Opera Mini, Edge, Firefox Samsung - working - Chrome, Samsung Internet - not working - n/a Huawei - working - Chrome, Internet Browser - not working - n/a Huawei Mate something or other - working - Chrome, Browser (native browser, can’t remember the name), Opera Mini, Opera - not working - Opera Gaming, Firefox iPhone 15 - working - n/a - not working - Safari, Chrome ======================== FYI (and for clarity): By “not working” I mean When I type [http://example.com](http://example.com), [www.example.com,](http://www.example.com,) [http://www.example.com](http://www.example.com) I get the below error; “This page is unavailable. If you believe this is a mistake, please contact the website owner.” The page does not render. It is important to note that when I explicitely type [https://example.com](https://example.com), [https://www.example.com](https://www.example.com) then it works By “working” I mean When I type all URL variations then I the website is rendered as expected i.e.; [example.com](http://example.com), [www.example.com,](http://www.example.com,) [http://example.com](http://example.com), [http://www.example.com](http://www.example.com), [https://example.com](https://example.com), [https://www.example.com](https://www.example.com) So by “working” no matter what iteration I type, the page is directed to the https connection ======================== Troubleshooting I have done so far ======================== Confirmed custom domain mapping details. Confirmed valid SSL certificate Tried different devices, browsers and networks Reached out to ISP and they confirm all is well on their side Confirmed “Force Redirect” from http to https Reached out to HubSpot (and they seem to be just as stumped) awaiting escalated feedback Many thanks, ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [March 1, 2024, 10:35am UTC](https://community.hubspot.com/t/https-works-on-all-devices-http-doesnt-work-on-some-mobile-browsers-and-devices/101424/2 "2024-03-01T10:35:46Z")
Hi @ralmtech, Thank you for sharing such detailed information regarding the HTTPS redirection issue you are experiencing across various devices and browsers. The discrepancy in HTTPS redirection behavior among different devices and browsers you’ve outlined is indeed intriguing. It could be attributed to specific configurations unique to those particular devices or browsers. Given that you have already sought assistance from HubSpot support, it is crucial to continue collaborating closely with them to delve deeper into the matter and potentially pinpoint any specific compatibility issues with the devices and browsers that you mentioned. The question will remain open to the public in case anyone has encountered a similar issue or has any suggestions for you. Thank you, Diana ---
**Author:** ![KeyWestScott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/keywestscott/32/70903_2.png) [@KeyWestScott](https://community.hubspot.com/u/KeyWestScott)\ **Post date:** [March 6, 2024, 3:30pm UTC](https://community.hubspot.com/t/https-works-on-all-devices-http-doesnt-work-on-some-mobile-browsers-and-devices/101424/3 "2024-03-06T15:30:54Z")
I"ve had similar issues with that as well. Some folks that enter the naked domain, get the same error that you recieved, but if they enter the fully qualified name, get through. Redirects are all correct and others on the same network get in just fine… Cleared cache, DNS caches, etc… No go.. Very frustrating. ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [March 8, 2024, 3:14pm UTC](https://community.hubspot.com/t/https-works-on-all-devices-http-doesnt-work-on-some-mobile-browsers-and-devices/101424/4 "2024-03-08T15:14:14Z")
Hello @ralmtech, considering that another user: @KeyWestScott is going through the same issue, could you please share in this thread if you were able to resolve it with the help of HubSpot Support? And how? This way, more people can benefit from the solution if they encounter the same question. Thank you, Diana