Hi, @Parvind 
Thanks for your questions. For the first one, I’d be interested to see what support can find out. They’ll have access to your portal and connected inboxes in a way myself and our community members do not.
To your second question, I’d like to invite some of our community members to the conversation — hey @MandyDROS @tjones @Connorj13, do you have any recent experience you can share with @Parvind? I like their idea, and I do not have any related experience here.
Thank you for taking a look! — Jaycee