Hi @haslinsaid Thanks for raising such a great topic!
The first thing to remember when handling an angry customer is that customers are humans, after all. They need to be listened to and feel understood.
That’s why, in similar situations, it is essential to talk to the client, try to empathize, and not feel offended.
If you can build a strong relationship with your clients, you’ll be more comfortable when facing these issues.
Now, regarding your life as an SDR, I believe that work-life balance applies to you just like any other job. It is crucial to plan your week and take baby steps while keeping in mind the bigger vision ( your quarterly objectives, for example).
Also, celebrating small wins helps in keeping motivated and disciplined. So be proud of yourself when you make that call, send this inmail, or close this meeting! You deserve this!
Finally, free time is essential. Take time to meet your friends/ family, go to the gym, and enjoy some leisure activities.
Efforts always pay. Keep it up!