# How you handle customer?

**URL:** <https://community.hubspot.com/t/how-you-handle-customer/61344>\
**Category:** Study Group: Inbound Sales\
**Created:** [July 20, 2022, 12:57pm UTC](https://community.hubspot.com/t/how-you-handle-customer/61344 "2022-07-20T12:57:26Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Roynal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/roynal/32/73924_2.png) [@Roynal](https://community.hubspot.com/u/Roynal)\
**Post date:** [July 21, 2022, 10:12pm UTC](https://community.hubspot.com/t/how-you-handle-customer/61344/3 "2022-07-21T22:12:19Z")

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I will take a shot at #1 from my experience at a software services organization

- Set up an in-person meeting if you can, but meet the client
- Hear them out without being defensive
- See if you have a reasonable way to exchange the product /service that’s been faulty

Show a ton of patience, and be nice, it always helps. Mad customers, when served well, could be long-term customers.

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