How to update my email address when it says an account already exists but it doesn't?

Smart CRM & Sales Hub Account & Settings
1

I created my account connected to an old email address. We have updated our email address and I want to update my HubSpot account to this new one. However, every time I go to Settings > General > Security and try to update my email address, I get an error saying that an account already exists with this email address. However, I deleted that HubSpot account more than a week ago. So I’m not sure why this isn’t working. Any help here? Thanks!

2

Hi @Ruvelle,

Thanks for reaching out to the Community!

You can proceed by making sure the user account is permanently deleted from HubSpot following the instructions in this Knowledge Base article, once the user is permanently deleted you’ll wait 48 hours and after that, the email address should be fully deleted.

Hope this helps,

Diana

3

Thank you! I tried all of that and it’s still not working. HubSpot sales seems to think it’s a bug so I need to escalate to support I think.