How to "unbounce" a valid e-mail address

Smart CRM & Sales Hub Account & Settings
1

Hello

We had a member team.
Some time ago we deleted his email address, and I guess it was the cause because Hubspot marked his nail as bounced. Now he’s back in the team and his mail address was created again. We created a new user with his mail, but hubsot is unable to send him any mail, even the confirmation of the hubspot user, because it’s still bounced. Even we have a free account, can we unbounce his mail? He’s not a customer to receive our comunications, he’s a team member.

Thank you

2

Hi @APerez46,

I moved your reply to a new post to ensure it gets visibility!

I unbounced your colleague from your account. It looks like their email address was returning an Unknown User Bounce error which indicates a permanent error caused by an invalid email address.

I would recommend resending the user invite to him now that he’s unbounced from your account and should be able to log in now! :slightly_smiling_face:

All the best,

Kristen