Hi,
I need help with my hard bounce, I can’t find a way to cancel the hard bounce to a contact.
I use zoho and we have had many problems, we have already talked to zoho and on their part we have already done everything we could.
I already added the DNS and it could not be fixed.
I don’t get the option to cancel the hard bounce.
I´m from México
Hi @ItzelGonzalez93,
Removing a hard bounce is not possible in the free CRM, it requires a Marketing Hub Professional subscription: Send emails to contacts who previously bounced
If you want to send marketing emails to this contact, you either need to upgrade (let me know if that’s an option, happy to guide you through the process) or integrate another marketing email tool like Mailchimp with HubSpot.
(Don’t shoot the messenger.)
Best regards!
very sad to read this answer. also curious why hubspot bounced the email in the first place but then takes no responsibility to rectify it. the email is and has always been valid (i send regular emails to this person all the time)
