We have a specific problem - loging emails from outlook to hubspot, however we don’t want a new Ticket to be created everytime we receice an email to oulook.
How to solve this?
Hi @DovydasLaukys, hope you are doing well!
This is possible by toggle off the ‘automatic ticket creation’ option.
You can locate that page by going to Settings > Inbox > Inboxes, hover over the email address and click ‘Edit’, then on the ‘Automate’ tab, you’ll see that option to toggle on/off automatic ticket creation!
Hope this helps,
Diana
Sorry to hop on an old reply here, but we’ve toggled that off and HS is still creating new tickets. Do you know why that might be?