Hi @Suja,
I’d recommend setting up a Rollup Property to track association changes. You can do this by creating a new Contact property, selecting Rollup as the type, and configuring it as shown in the screenshot below.
Here’s what happens:
Each time a ticket is associated or an association is removed, the rollup property is automatically updated to reflect the current number of associated tickets. If no tickets are associated, the value will be 0.
From there, you have several options for further processing, for example:
- Trigger a workflow based on changes to the rollup property.
- Send a webhook to a middleware service, which can then handle any further processing related to the association changes.
That’s the approach I’d take to solve this.
Let me know if this works for you! 