Hi there,
I’m sure this is a very simple issue for everyone here but I am struggling to setup a Webhook.
Can anyone provide assistance with this please?
I am trying to create this via our CRM within the settings but cannot see where I do this (please see screenshot).
The steps I am following are here: Accounts Dashboard | HubSpot
Can someone please help with this ASAP.
Many thanks
[Moderator Note: this post was reviewed for relevancy and optimized for clarity on October 21, 2025. Thank you for your contributions to the HubSpot Community!]
Hi @SMorgan12,
Thank you for reaching out to the Community!
I see that you’d like to use a webhook. For that you created a private app.
The Webhooks API is available for all subscription levels from free to enterprise. It allows you to create an application that subscribes to various events occurring within any portal with your application installed. Those events include Contact, Company, and Deal creations, deletions, and property updates.
- Is the private app not working?
- If you click on the app you created, are you getting an error response in the “logs” tab?
- Is yes, which error is it please?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I’d like to share these documentation that might help you:
- For information, with Operations Hub Professional, you can use webhooks with HubSpot workflows
- Quick Guide to Implementing Webhooks in HubSpot
- Webhooks API Overview
- Private apps
I also wanted to invite a couple of subject matter experts to this conversation @louischausse, @CateDuarte and @ConnorSlivensky do you have tips to help @SMorgan12, please?
If anybody else has anything to add and/or share, please feel free to join in the conversation 
Thanks and have a lovely day!
Best,
Bérangère
Hello!
I’ve been trying to find assistance with an issue I’m having but haven’t had any success so I figured I’d try here.
I’ve created a private app and webhook within the Hubspot console, and have seemingly met all prerequisite requirements including but not limited to standing up my API with the proper method signature (/POST) and accepting a JSON array. The webhook itself has a contact.creation subscription type.
However, for some reason, when I test this webhook that is calling my HTTPS endpoint, I receive nothing but 400 errors.
