# How to separate internal / customer knowledge

**URL:** <https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503>\
**Category:** Knowledge Base Tool\
**Created:** [March 21, 2022, 5:23am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503 "2022-03-21T05:23:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MSager](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@MSager](https://community.hubspot.com/u/MSager)\
**Post date:** [March 21, 2022, 5:23am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503/1 "2022-03-21T05:23:01Z")

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Hi community - we’ve just implemented Hubspot and are unsure how to separate knowledge articles (such as deal discounting rules) from customer facing articles.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 21, 2022, 5:27am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503/2 "2022-03-21T05:27:56Z")

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Hi @MSager,

The option to make knowledge base articles private is a Service Hub Professional or Enterprise feature. You can find the instructions for how to set this up here: [Require member registration to access private content](https://knowledge.hubspot.com/website-pages/require-member-registration-to-access-private-content)

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/0/b06a4f2d760e46553e54ab6f09a06af8f1255e2b.png)

Best regards!

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**Author:** ![MSager](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@MSager](https://community.hubspot.com/u/MSager)\
**Post date:** [March 21, 2022, 5:40am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503/3 "2022-03-21T05:40:01Z")

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Karsten - thank you for coming back to me so quickly. Can you have a 1) customer facing and 2) private KB running at the same time?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 21, 2022, 6:18am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503/4 "2022-03-21T06:18:29Z")

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Hi @MSager,

It’s the same knowledge base, but yes, you can have private and public articles at the same time:

 ![karstenkoehler_0-1647843500317.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/7/0765ac6f7750ebe117d241ec2e7074ef9cb600e2.png)

Best regards!

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<div class="post-metadata">

**Author:** ![MSager](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@MSager](https://community.hubspot.com/u/MSager)\
**Post date:** [March 21, 2022, 10:58am UTC](https://community.hubspot.com/t/how-to-separate-internal-customer-knowledge/53503/5 "2022-03-21T10:58:33Z")

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Brilliant - thank you