We use Hubspot to manage our contacts and Alchemer for surveys. I’ve been testing Alchemer-Hubspot integration (from Alchemer) and it works fine for pulling and posting contact fields to/from my survey. However this depends on Alchemer knowing the email address of the recipient. I know I could pass this in the URL but this is a huge security hole since it can be edited to access any contact record. I can also export contacts from Hubspot and run the campaign in Alchemer which is secure, but then we lose the benefit of managing all communications through Hubspot. I also looked at Zapier, but it appears that the triggers have to be on the Alchemer side (e.g. new survey submitted), and not triggered by a Hubspot email which is my goal.
Has anyone successfully (and securely) done this between Hubspot and Alchemer or any other survey platform? Thanks.
Hey, @sfmike99
This definitely seems like a tricky one. I didn’t find any related recent posts for this question.
Looking at the Alchemer guide for the HubSpot (Push) Action, you seem to be in a bit of a catch-22. Meaning, you need the email address for the (Push) Action, but it wouldn’t make sense to collect that as part of your survey.
I would investigate or ask Alchemer’s support team if they have an endpoint you could POST or PATCH to and add/update the email addresses programmatically.
We’ll also leave this open for any of our community members to add their feedback or suggestions.
Best,
Jaycee