Hey Dear,
I use the tickets option from hubspot like- when someone email’s me to help@gulfishan.com.bd this email automatically converts to a ticket from my dashboard. But the sender is not notified about his email is created as a ticket ?!??
I would like to notify senders about their sending and after closing the ticket from my end. Which option should I use to do this?
Hi @HGulfishan,
It looks like you’re using the free CRM. Automated ticket actions such as open ticket and closed ticket notifications are only available in the paid Service Hub (at least a Starter subscription if I’m not mistaken). See: Automate ticket status and actions
The article linked above how you’d set up these types of emails.
(I’m not aware of any free workarounds, unfortunately.)
Best regards!