We use HubSpot Commerce and Stripe is our payment provider.
We want to update user account status on our internal admin tool based on their payment status.
For exmple: if the payment failed, I need to send that to our internal admin tool so we can pause their account.
How can I see the statuses hubspot and stripe use so we can map to them?
Hey @LPreach, thank you for posting in our Community!
To see and map the statuses between HubSpot and Stripe, first ensure that HubSpot Commerce is integrated with Stripe. In Stripe, check the payment statuses in the “Payments” section, which include statuses like succeeded, pending, failed, and canceled. In HubSpot, go to the “Contacts” or “Deals” section to find the properties related to payment statuses. Create a mapping document linking Stripe payment statuses to your internal admin tool statuses (e.g., Stripe succeeded to Internal Active, Stripe failed to Internal Paused).
To automate this process, use HubSpot Workflows to trigger actions based on payment status changes or set up Stripe webhooks to send events to your server. You can also use Stripe and HubSpot APIs to fetch and update payment statuses. This way, you can keep your internal admin tool in sync with the payment statuses from HubSpot and Stripe.
I hope this helps,
Pam