I want to make sure contacts that were marked unengaged that resubmitted our lead form at a later date are getting emails and not being still marked as unengaged when the contact merges and they reenter as a marketing contact. Is there a way to reset their engagement activity after they resubmit lead forms?
We have contacts that resubmit lead forms that were previously market as unengaged from not opening emails when they opted in via forms in the past. Since they are essentially reopting in, I dont want those contacts coming in unengaged and not receiving emails because that address is already marked as unengaged. I want to add a component that remarks them as engaged or resets the number of emails before being marked unengaged, and am not sure of how to do this.
If anyone can provide me some assistance or insight on this, I would really appreciate it. Support has been completely unhelpful in trying to solve this issue. I just can’t afford to have resubmissions coming in as unengaged from previous activity.
Thanks!
