Hey, Does anyone knows a way to resend CSAT / NPS survey for those who didn’t answered yet? Thanks

Hi @Igorgb and @dlozano , There is no way to manually push a second survey to a contact at this time. Thank you, Jenny

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipie…

Hi @Igorgb , The follow up options will depend on what settings you have set up for the feedback survey within your portal. I…

I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email…

@jennysowyrda Thanks for the reply, but what I need it is exatly what @dlozano wrote.

Really important feature for how we plan to use HubSpot Service hub as well. Manually chasing these survey’s will be very tim…

Agreed, the manual process is clunky, but more importantly, it splits the results into two surveys which defeats the entire p…

Hello @nnm007 I would highly recommend you to please post this idea at our ideas forum ( here ). Our product team, who monito…

Completely agree. Just another example of service hub missing a feature which requires some ludicrous manual work around.

I came here looking for the solution due to low response rate. Seems like I’ll need to duplicate the survey with a different …

Hi, The email survey doesn’t support a second sending, so you need to make marketing emails work for you as a reminder email…

How to resend survey feedback?

svize August 25, 2020, 9:10pm 6

This is a critical need for how we plan to use the Service Hub as well.

Any updates on if/when this will be available as a function in the Service Hub?

Topic		Replies	Views
Re-send or follow up option for NPS non responders HubSpot Ideas feedback-surveys	8	2794	January 22, 2024
Follow up function within NPS feature Customer Feedback Tool	4	5991	September 14, 2021
CSAT Surveys - Better workflows for resending etc HubSpot Ideas feedback-surveys	1	723	October 8, 2025
Manual resending of NPS survey sent via email. HubSpot Ideas help-resources	3	680	June 5, 2026
How to resent a CSAT email Survey to non Responsive Customers Customer Feedback Tool professional	1	2097	October 10, 2022