Hey, Does anyone knows a way to resend CSAT / NPS survey for those who didn’t answered yet? Thanks

Hi @Igorgb and @dlozano , There is no way to manually push a second survey to a contact at this time. Thank you, Jenny

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipie…

Hi @Igorgb , The follow up options will depend on what settings you have set up for the feedback survey within your portal. I…

I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email…

@jennysowyrda Thanks for the reply, but what I need it is exatly what @dlozano wrote.

This is a critical need for how we plan to use the Service Hub as well. Any updates on if/when this will be available as a f…

Really important feature for how we plan to use HubSpot Service hub as well. Manually chasing these survey’s will be very tim…

Agreed, the manual process is clunky, but more importantly, it splits the results into two surveys which defeats the entire p…

Hello @nnm007 I would highly recommend you to please post this idea at our ideas forum ( here ). Our product team, who monito…

Completely agree. Just another example of service hub missing a feature which requires some ludicrous manual work around.

I came here looking for the solution due to low response rate. Seems like I’ll need to duplicate the survey with a different …

Hi, The email survey doesn’t support a second sending, so you need to make marketing emails work for you as a reminder email…

How to resend survey feedback?

RubKos December 19, 2023, 2:13pm 14

Yes, surprised this is still not fixed…

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