I’m encountering an issue when trying to add contacts directly from LinkedIn Sales Navigator to HubSpot. The system requires an email address as a mandatory field for contact creation. This is problematic for us, as we often don’t have the email addresses at the time of adding new contacts.
Is there any workaround or setting adjustment that can remove the email requirement for adding contacts from Sales Navigator to HubSpot? Any help or guidance would be greatly appreciated.
Thanks for reaching out to the Community and happy Tuesday
I can see that you opened a ticket with our support team and have already received the response to this issue. I will share it here as well for the benefit of other users who may have the same question.
“Leads in Sales Navigator will match automatically. You can immediately identify whether a contact/lead exists in HubSpot using the CRM Badges feature. If no match is found, you can find a match or a create a new HubSpot contact directly from within Sales Navigator. You will need to provide an email address and attach the contact to an account, if the setting is enabled.”
So the integration is designed to look for duplicates before creating new contacts in your CRM. For contacts, HubSpot uses two identificators in the CRM: Contact ID and Email address. The contact ID is a contact property in HubSpot, in this case, the system does not require a record ID because it’s harder to get and less user-friendly so it uses the email address instead.
Since this is an identificator to avoid possible duplicates is not currently possible to un-require the email field.
Hello @Rahulh! Hope you’re having a good day!
As you can see from the reply above, the email has to be mandatory to avoid duplicates. You can, however, download the leads in CSV, and upload them in HubSpot, that way you can avoid the mandatory email feature.
