# How to implement chatflows

**URL:** <https://community.hubspot.com/t/how-to-implement-chatflows/143602>\
**Category:** CRM\
**Tags:** crm\
**Created:** [December 2, 2025, 5:23pm UTC](https://community.hubspot.com/t/how-to-implement-chatflows/143602 "2025-12-02T17:23:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MHussain8](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mhussain8/32/198394_2.png) [@MHussain8](https://community.hubspot.com/u/MHussain8)\
**Post date:** [December 2, 2025, 5:23pm UTC](https://community.hubspot.com/t/how-to-implement-chatflows/143602/1 "2025-12-02T17:23:18Z")

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this is client side message  
“Main focus is getting the KB Lookup Chatbot fully implemented and routing correctly, then cleanup + QA.”  
how can do it  
I am beginner

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 2, 2025, 5:25pm UTC](https://community.hubspot.com/t/how-to-implement-chatflows/143602/2 "2025-12-02T17:25:00Z")

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Hi @MHussain8,

This page walks you through the process step by step: [Create a rule-based chatbot](https://knowledge.hubspot.com/chatflows/create-a-bot)

Have a look and let me know if you have any follow-up questions!

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<div class="post-metadata">

**Author:** ![MHussain8](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mhussain8/32/198394_2.png) [@MHussain8](https://community.hubspot.com/u/MHussain8)\
**Post date:** [December 3, 2025, 5:06am UTC](https://community.hubspot.com/t/how-to-implement-chatflows/143602/3 "2025-12-03T05:06:55Z")

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###### The client wants the following:

###### **1. Complete Implementation of the KB Lookup Chatbot**

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###### The chatbot should understand the user’s question.
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###### It should search the Knowledge Base articles.
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###### If no answer is found, it should create a ticket.
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###### It must detect the correct category and route the ticket to the appropriate pipeline.

###### **2. Accurate Chatbot Routing**

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###### All categories, subcategories, and pipelines must be correctly mapped.
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###### Each form should create a ticket in the correct pipeline.
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###### There should be no workflow errors or incorrect routing.

###### **3. Proper Setup of All KB Categories in HubSpot**

###### Including:

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###### General Information
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###### Account Maintenance
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###### Song Maintenance
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###### Licensing
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###### Payments
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###### Reports
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###### Music Users
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###### New Affiliate Checklist

###### **4. Correct Forms → Ticket Pipelines Mapping**

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###### Every form must send tickets to its corresponding pipeline.
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###### All ticket properties should be populated accurately.

###### **5. Cleanup and QA**

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###### Test all workflows, chatbot flows, ticket routing, and emails.
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###### Fix any issues found during testing.
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###### Provide final refinement and polish.

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 3, 2025, 5:12am UTC](https://community.hubspot.com/t/how-to-implement-chatflows/143602/4 "2025-12-03T05:12:49Z")

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@MHussain8 the community is a place for discussion, best practices and knowledge sharing - but I wouldn’t consider it a place where people do your client work for free. I’d recommend reviewing the knowledge base article I shared in detail to get an understanding of what is possible and what isn’t.