Hi, how can I identify a visitor in the chat box? I’ve tried the identify API var _hsq = window._hsq = window._hsq || []; …

The Visitor Identification API is now in public beta! You can read more about it and get started here . This is open to all Pr…

It seems the visitor identification API does only create a contact, when the customer sends a chat message. Is this the inten…

Hi @cl77 -- That is correct, the Visitor Identification API only creates a contact if and when they initiate a chat. To make…

Hello Hubspot team, The whole visitor identification doesn’t work whenever the chat is loaded on the knowledge base. Because…

Hi @tilly My company started using Hubspot this year and we’re on the starter plan. We were pretty jazzed about being able to…

Hey @tilly , I am using the new Visitor Identification API to add a new contact from our system, I see token generated from …

Hello @tilly , I’ve followed the Visitor Identification API documentation and it works most of the time, but sometimes the …

@tilly any update about my comment above?

Hi @avichopra - Thanks for the tag. The Visitor Identification API should work from the KB, but it sounds like we may need ad…

@tilly is it the case that to reliably identify a user in HubSpot Live Chat we need to take out a Pro level subscription?

Hi @mark_cf ! The chat widget can also identify visitors based on existing cookies or submitted email addresses, which does no…

How to identify a contact in the chat?

kimmi September 8, 2021, 8:08pm 116

@PTamrakar Have you tried to use

window.HubSpotConversations.resetAndReloadWidget()?

Topic		Replies	Views
Identify a contact in a chat widget APIs & Integrations contacts	16	18261	August 3, 2021
conversations.visitorIdentification chat window Unknown visitor APIs & Integrations	1	854	November 10, 2022
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Conheça a nova API que identifica usuários de chat Tips, Tricks & Best Practices api , chat	1	2613	August 7, 2020
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