Hi, how can I identify a visitor in the chat box? I’ve tried the identify API var _hsq = window._hsq = window._hsq || []; …

The Visitor Identification API is now in public beta! You can read more about it and get started here . This is open to all Pr…

It seems the visitor identification API does only create a contact, when the customer sends a chat message. Is this the inten…

Hi @cl77 -- That is correct, the Visitor Identification API only creates a contact if and when they initiate a chat. To make…

Hello Hubspot team, The whole visitor identification doesn’t work whenever the chat is loaded on the knowledge base. Because…

Hi @tilly My company started using Hubspot this year and we’re on the starter plan. We were pretty jazzed about being able to…

Hey @tilly , I am using the new Visitor Identification API to add a new contact from our system, I see token generated from …

Hello @tilly , I’ve followed the Visitor Identification API documentation and it works most of the time, but sometimes the …

@tilly any update about my comment above?

Hi @avichopra - Thanks for the tag. The Visitor Identification API should work from the KB, but it sounds like we may need ad…

@tilly is it the case that to reliably identify a user in HubSpot Live Chat we need to take out a Pro level subscription?

Hi @mark_cf ! The chat widget can also identify visitors based on existing cookies or submitted email addresses, which does no…

How to identify a contact in the chat?

Develop, Build & Integrate APIs & Integrations

gregtappero March 3, 2021, 7:57pm 114

Rectification, it does work on the Hubbspot Conversations Inbox.
The issue is the slack alert that does show `HubSpotAPP Unknown visitor started a conversation`.

Maybe the slack notification is triggered before the User assignment is resolved?

Topic		Replies	Views
Identify a contact in a chat widget APIs & Integrations contacts	16	18437	August 3, 2021
conversations.visitorIdentification chat window Unknown visitor APIs & Integrations	1	871	November 10, 2022
Live Chat visitor identification APIs & Integrations contacts , developer-tools	3	2419	January 25, 2024
Conheça a nova API que identifica usuários de chat Tips, Tricks & Best Practices api , chat	1	2644	August 7, 2020
Visitor Identification API and window.HubSpotConversations.widget.refresh() method APIs & Integrations sdk	9	4627	October 2, 2023

How to identify a contact in the chat?

Related topics