@tilly, I’m a small business just getting started. I can’t afford to pay $800/month but hate to ask my visitors for their email when I already know it. It’s just a bad user experience for my visitors. Seems odd that HubSpot doesn’t give all users access to basic API features like this. Are there any other ways to identify visitors without asking them for their email in the chat? Does this code still work? https://legacydocs.hubspot.com/docs/methods/tracking_code_api/identify_visitor