Hi HubSpot Academy team,
I’m reporting a broken practical exercise that is blocking completion of the Salesforce Integration Certification.
Exercise: Mapping HubSpot Properties to Salesforce Fields
Course: Salesforce Integration Certification
Portal: trailBlazer6 (Portal ID: [Hub ID])
Exercise URL: HubSpot Academy
Issue: When clicking “Start exercise,” the Academy practice environment (portal [Hub ID]) opens but displays “Salesforce app is not installed.” It is impossible to complete the required steps (navigating to field mapping tabs, clicking “Add new field mapping,” etc.).
Impact: This exercise is required to finish the certification. We need to complete it immediately. The deadline to finish the current version of this course is July 29, 2026 — 3 days from now.
Please escalate urgently and either fix the practice environment or provide an alternative way to complete/bypass this exercise so we can finish the certification before the deadline.
Thank you.
Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.
Hi @ellasanchez, This is a known Academy sandbox issue, the practice environment itself needs the Salesforce integration installed on its own end for that exercise to work, not something you configure on your own portal. It’s outside your control to fix. Given the deadline, I’d flag this directly to HubSpot Academy Support (not just community) with your exact portal ID and the exercise URL, and specifically ask for a deadline extension or manual certification override given it’s their sandbox that’s broken, not your work.
Hi @ellasanchez and thanks providing such detailed information to the HubSpot Community, it’s very helpful!
Just to confirm, is Salesforce installed and connected in your portal outside of the Academy exercise?
When I see the error message, this indicates that the Salesforce integration is not installed yet. You need to have the integration installed to complete the exercises.
To solve this, can you either check if you have the permissions (App marketplace access) to install it yourself, otherwise could you please ask a Super Admin in your account to install it?
In the meantime, I’m also checking internally in case there is a bug.
We’re here to help you cross the finish line for your certification. Looking forward to your reply!
Thanks,
Bérangère
Hi @ellasanchez, I hope that you are well!
I’ve checked internally and everything in the exercise appears to be working smoothly.
I can confirm that you need to install the integration to proceed.
Please let me know if you have any issues during the installation, we’d love to help!
Looking forward to hearing from you,
Bérangère