How to filter no contact record on form submission

Smart CRM & Sales Hub Account & Settings
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Hi I want to create a list on this contact only fillup the form but did not pay. or how can i filter this lead through payment status?

2

Hi @rhence,

You can do this through segments: Create segments

  • Create a segment of users who completed payment
  • Create another segment of users who submitted the form and are not a member of the first segment

Best regards

3

how to filter it to see the no contact record

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Those are two different piles.

If they submitted the form but never became a contact, a list won’t see them — lists are contact-based. Open the form itself → Submissions, and look for rows with no contact.

If they ARE a contact and just didn’t pay: active list, Form submission is that form, and Deal stage is not Closed won (or whatever payment property you use is empty).

Don’t mash “no contact” and “didn’t pay” into one list. They live in different objects.

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Thank you