Hey, HubSpot community,
I have an issue referring to Facebook ads creation through HubSpot.
We are running FB ads daily and the problem is that many current contacts that already converted and kept in our HubSpot CRM - see the same ads and reconvert again.
I that possible to set up an exclusion in HubSpot to ensure that our ads are targeting only new contacts and exclude the contacts that already converted?
Thank you!
Anton
Hello @tverdokhlib1, that’s a great question!
I want to invite our top experts to this conversation @Crystal_Hopper @AM8 @Whathcock any recommendations for @tverdokhlib1?
Thank you,
Pam
@tverdokhlib1 how are you building your audience? As you are building your campaign, do you see an option to select one of your Hubspot lists?
Knowledge Base article for a Contact List Audience:
Create ads audiences in HubSpot
If you have a list that is filtering out “customers” or “conversions in the past x days”, then you should be able to stop a majority of the ads from being delivered to people who have already converted.
I started up a quick campaign to see what this looks like. My screenshot below shows how I could select a Hubspot list and use it to build a campaign audience.
