How to enroll a contact's additional emails addresses into a sequence

Smart CRM & Sales Hub Sales Email
1

Hello,

I have recently aquired some additional email addresses for an existing contract on HubSpot which already has a primary email address.

It is quite simple to add them to the contact, by clicking on email, then add additional email address.

However, once I have the additional email address saved to a contact, how can I then create a list of contacts like it ( with additional email address) and then bulk enroll them into a sales cadence?

Any advice would be appreciated!

Best wishes

2

Hi @HRich,

This feature is unfortunately not as sophisticated as it may seem. If you want to send an email to a secondary email address, you’ll have to make it the primary email: Add multiple email addresses to a contact

If you want to find other contacts like this one, you can export contacts from the contact index page (Menu > Contacts > Contacts > Export). You can then select a checkbox “Include all email addresses” which allows you to identify those contacts in the export file.

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If you want a list of those contacts in HubSpot, you would filter them in Excel, then create a list and reimport it. During the last step of the import, you can create a list from the import.

Best regards!

3

Thanks Karsten, very helpful reply to my question.

On a similar issue, would an additional email address record emails to the contact despite it already having a primary email address?

So for example, our sales rep has two email addresses for the same contact. He inputs one as the primary email address, and the other as an additional email.

Would this mean communication with both email addresses be recorded on the same contact card? Or only the correspondence with that of the primary email address?

Any advice would be greatly appreciated!

Best wishes

4

Won’t that create a bunch of duplicate contacts?

5

It would be great if when we send out emails to one contact it would also send the emails to their secondary emials (or toggle on and off button). We have many use cases where our contacts have multiple emial addresses but it doesnt make sense to create more contacts that will create way too many contcats in our system. It also is too much work to go into each case for this to contonue switching the primary and secondray emails.

6

Hey there @kgates, and thank you for your suggestions!

I wanted to share a HubSpot Ideas post that aligns with your issue:

https://community.hubspot.com/t5/HubSpot-Ideas/Additional-Secondary-Emails-Usage/idi-p/995825

My recommendation is to give it an upvote and add a comment with your specific use case. The product team reviews Ideas and takes note of updates.

Finally, I’d also like to tag a few experts from our Community to share any additional insights. Hey there @karstenkoehler @deepikaverma @elizheleva, happy Tuesday! Any thoughts you’d like to add here?

Thanks!
Victor