Dear Community, I´d like to understand what is the best way to communicate and document a solution for a ticket. We use the…

Hey @MGallmeier hope you are doing great. So this is an example of how a Customer portal looks like [Screenshot 2023-09-20…

Hey @MGallmeier would the conversations inbox suit your needs? That would link a conversation to your ticket, so you can moni…

hi Tom, Thanks for your fast reply. Correct me if I´m wrong, but the covnersations inbox will not be visible within the cus…

I honestly haven’t used the customer portal yet, but according to the knowledgebase article conversations communication shoul…

Hi @MGallmeier , Thank you for reaching out to the Community! And thanks a lot for your help @TomM2 :slightly_smiling_face: …

follow-up question on this topic. How i associate a ticket that was not open in the portal, i.e. manually by the support age…

Hi @OAlterescu , I hope that you are well! Thanks for reaching out to the Community! You’d like to see the reply to the emai…

How to document and provide a ticket solution to client

OAlterescu September 28, 2023, 10:34am 8

From what i understood it will be shown in the portal only if I use a reply mode in the email, a new email will not be shown.
is that correct ?

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Customer Portal First - Tickets - Conversations to Emerge only in the Portal HubSpot Ideas conversations-inbox , content , help-desk	0	294	January 13, 2026
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