I have a Dynamics Integration setup that is currently syncing contacts from Dynamics CRM to HubSpot. We have a couple of contacts that happen to have duplicate email addresses in Dynamics, which is the key used to associate records in Dynamics with HubSpot. I am cleaning up these duplicates in Dynamics CRM by merging the contact records (one contact in the merge becomes the “Winner” and takes ownership of the “losing” contact’s details/child records). When this happens and the losing contact is the one associated in HubSpot, I need to update the association so that the HubSpot Contact points to the correct “Winning” contact. How can this be done?
Hi @MaddyDaryl,
Thank you for posting to the Community!
I’d like to tag in some of our Top Contributors who may be able to provide some insight here. Hi @louischausse @StjepanGrcic and @RubenBurdin do any of you have any tips for @MaddyDaryl?
Thank you in advance!
Cassie, Community Manager