Hello,
Is it possible to have an email in a workflow that has:
Link 1
Link 2
Link 3
And if a user clicks one of those links it moves them onto a separate part of the workflow.
For example if link 1 was “click here if you’re interested in business marketing”.
They would move to part of the workflow that has a series of emails related to “business marketing”.
If they click option 2 instead, they go to that section?
Thank you!
Hi @VLavinBitetti,
Yes, you can use an if/then branch to achieve this. In the if/then branch, you would check for link click 1, 2, and 3. In each branch, you could continue with specific actions:
A common mistake is believing that HubSpot will wait with checking the branch until someone clicks a link. This is not the case by default. If the first email send happens within your workflow and is followed immediately by the if/then branch, HubSpot will also check immediately and all contacts will go down the ‘None met’ branch, as no one has had time to click a link. Make sure to add a long enough delay before the if/then branch.
Let me know if you have any follow-up questions!
Hope this helps!
Awesome now, can the link keep them on the same page so they do not exit the email? Or does it need a destination? If it does not need a separate destination, how would the URL be set up?
Hi @VLavinBitetti,
The link would have to direct them to a page that says something along the lines of ‘Thank you for letting us know’. Usually, you would then send a follow-up email relating to that choice in the corresponding branch.
It’s not possible to do this interactively within an email or within a page.
Best regards!
