# How to create a workflow based on chatflow

**URL:** <https://community.hubspot.com/t/how-to-create-a-workflow-based-on-chatflow/78199>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** professional\
**Created:** [March 28, 2023, 5:06pm UTC](https://community.hubspot.com/t/how-to-create-a-workflow-based-on-chatflow/78199 "2023-03-28T17:06:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CMarritt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cmarritt/32/62359_2.png) [@CMarritt](https://community.hubspot.com/u/CMarritt)\
**Post date:** [March 28, 2023, 5:06pm UTC](https://community.hubspot.com/t/how-to-create-a-workflow-based-on-chatflow/78199/1 "2023-03-28T17:06:47Z")

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Hi,

We have a chatbot on our website and have started utilising the meetings links, so we have added this to our chatbot.

We’re trying to create some slack alerts when chats get to a certain point and don’t convert

EG contact doesn’t ‘end chat’ (when the contact ends the chat a ticket is created alerting us) and views the meetings link without booking a meeting. Below is what I have so far but it isn’t working for the above scenario

 ![Hubspot.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/5/65aceda7e5e737b8d015c24151eac522f9b73c1f.png)

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**Author:** ![EWood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ewood/32/91285_2.png) [@EWood](https://community.hubspot.com/u/EWood)\
**Post date:** [March 29, 2023, 3:57pm UTC](https://community.hubspot.com/t/how-to-create-a-workflow-based-on-chatflow/78199/2 "2023-03-29T15:57:08Z")

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Hi @CMarritt,

Thanks for reaching out to HubSpot Community! Happy to help here.

Are you able to provide an expected or example customer journey from chat start to end and a brief description of exactly what the workflow will do? It sounds like create a ticket if a contact ends a chat without booking a meeting. Is that right?

It might also be helpful if you share some of your chatflow actions. I’m wondering if you might need to use a conversation based workflow depending on the actions that occur in the chatflow.

Thanks for providing these details!

All the best,

Elyse