How to change workflow delay with contacts waiting

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Hi all,

We have an active workflow with continuous on-going enrollment of new contacts (that we can’t simply turn off).

In a [Delay until event happens] the Contacts delay period = 7 days.

We want to reduce this to 2 days but are unable to edit due to the fact that there are always contacts waiting.

Is there a solution?

Thanks,

Kevin

2

Hi @KHannahCX,

If you’re not able to edit the existing workflow action, have you considered creating the same (updated) delay action right before (or after) the current one, then deleting the current one?

Deleting a delay will cause the contacts within that delay to move to the next action immediately.

Best regards

3

I am trying to delete a delay in a workflow after creating an updated delay after it but I am receiving an error saying the delay was unable to be deleted and to verify the “action isn’t referenced by any other actions before deleting it”. I have checked my workflow and am not seeing any other action that references this delay.

4

Same here.

5

Hi Karstan,

Great idea.

Thanks,

Kevin